Privacy Policy

Privacy Policy

Last Updated: 8/9/2025

Restore Hope Oils (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This policy explains what data we collect, how we use it, and your rights.

If you have questions, contact us at support@restorehopeoils.com or by mail:

Restore Hope Oils
875 Clearview Drive
Lansing, KS 66043
United States
913-828-5228

1. Information We Collect

a. Information You Provide
We collect the personal information you share with us, including:

  • Name, address, and contact details
  • Login credentials (passwords, password hints)
  • Payment details (processed securely by Stripe or PayPal — see Stripe Privacy and PayPal Privacy)

b. Information We Collect Automatically
When you visit our site, we automatically collect non-identifying data like:

  • IP address, browser, and device information
  • Operating system and language
  • Referring URLs and location data
  • Site usage patterns
    We may also use cookies and similar tracking technologies.

c. Information From Other Sources
We may receive limited data from public databases, marketing partners, and other third parties (e.g., social media profile info, marketing leads).

2. Service Providers We Work With

We share personal information with trusted vendors who help us operate our business and fulfill orders, including:

  • Shopify (store platform)
  • PayPal and Stripe (payment processing)
  • ShipStation (shipping)
  • Doofinder (search)
  • Mipler (reporting)

3. How We Use Your Information

We process your information to:

  • Create and manage accounts (including linking to Google or Facebook)
  • Fulfill and manage orders, payments, returns, and exchanges
  • Send order updates, service notices, and marketing (you can opt out anytime)
  • Post testimonials with your consent
  • Deliver targeted ads and promotions
  • Run prize draws and competitions
  • Request feedback and respond to inquiries
  • Protect our Services and prevent fraud
  • Comply with legal requirements
  • Improve our products, marketing, and user experience

4. Targeted Advertising & Opt-Out Links

We may use your personal information for interest-based advertising. You can opt out here:

You can also use the Digital Advertising Alliance’s Opt-Out Tool to control targeted advertising from many providers.

5. Minors

Our site is not intended for individuals under 18. We do not knowingly collect data from minors. If you believe we have collected such information, contact us for deletion.

6. Automated Decision-Making

We do not use fully automated decision-making that has legal or significant effects on individuals.
Our store platform (Shopify) uses limited automated processes for fraud prevention, including:

  • Temporary IP blacklists after repeated failed transactions (lasting a few hours)
  • Temporary credit card blacklists linked to blacklisted IPs (lasting a few days)

7. GDPR (European Economic Area)

We currently do not sell to the EEA due to GDPR compliance requirements.
If you are in the EEA and interact with our site, we may process your personal information under these lawful bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Protection of vital interests
  • Legitimate interests that do not override your rights

8. CCPA (California)

We do not sell personal information as defined under the California Consumer Privacy Act (CCPA). California residents have the right to:

  • Know what personal information we collect
  • Request access, correction, or deletion of their information
  • Request a portable copy of their information

To exercise these rights, contact us at support@restorehopeoils.com.

9. International Transfers

Our servers are in the U.S. If you access our Services from outside the U.S., your data may be transferred and stored in the U.S. or other countries where our partners operate.

10. Third-Party Websites

We are not responsible for the privacy practices of third parties linked on our site. Review their policies before sharing personal data.

11. Data Retention

We keep your personal information only as long as needed for the purposes described here, or as required by law. When no longer needed, we delete or anonymize it.

12. Data Security

We use technical and organizational measures to protect your data. However, no system is 100% secure, and you transmit data at your own risk.

13. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access and request a copy of your data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent for marketing

To make a request, contact us at support@restorehopeoils.com.

14. Data Breach Notification

If a data breach is likely to cause serious harm, we will notify affected individuals and authorities as required by law.

15. Do-Not-Track Signals

We do not currently respond to DNT browser settings because no standard exists.

16. Policy Updates

We may update this policy as laws or practices change. Updates will be posted with a revised date.

17. Contact Us

Restore Hope Oils
875 Clearview Drive
Lansing, KS 66043
913-828-5228
support@restorehopeoils.com